Showing posts with label MOBILE. Show all posts
Showing posts with label MOBILE. Show all posts

Facial Recognition: Cool or Creepy?


Exclusive interview with Gil Hirsch, Face.com’s CEO



Remember all the technology in movies such as Minority Report? At the time, it seemed so bizarre and futuristic, but some of it is beginning to seep into society. I’m talking about the phenomenon of facial recognition.

What do you think of facial recognition? Do you find it amazing or frightening? Let us know.
Gil Hirsch, CEO of Face.comA handful of companies, including Face.com, is bringing this exciting concept to everyone. Gil Hirsch, Face.com’s CEO, spoke with WebProNews and told us that people are becoming increasingly captivated with data and how it relates to other people they know.
“People are interested to harvest as much information they can from photos and videos… to connect with other people,” he said.
“It’s [Face.com] just another platform to connect with other people,” he added.
Face.com powers the popular Photo Finder and Photo Tagger Facebook apps. It also sends alerts to Facebook users if it thinks a picture or video of him or her may have been uploaded.
Hirsch believes the service enables a “deeper value of connecting,” and said it continually makes improvements. For instance, the Israel-based company recently updated its API and added several attributes. Not only can the company read faces, but now, it can also detect a subject’s age, gender, and even mood.
Face.com's Facial Recognition - Age Detection
According to Hirsch, they play around with a lot of different attributes based on what users want to learn. With the recent improvements, Face.com can detect a person’s minimum age, maximum age, estimated age, and the confidence level of its estimations. It can also detect what the gender is and make an assumption about the mood of the person.
Face.com's Facial Recognition - API Updates
The news of the improvements have been widely publicized, but most of the headlines have focused on the fact that fake ID’s would be much harder to use with this new development. Although it’s true, Hirsch told us that this was not the company’s intention.
“We are not looking for security or surveillance-type of applications,” he said.
However, society continues to associate facial recognition with security purposes or in relation to spying on people. As a result, a lot of people are freaked out by it. Hirsch, in part, blames Hollywood for this association.
“Hollywood only presented face recognition as this one-trick pony… that you can only do surveillance and follow up on people,” he explained. “We’re trying to do something very different.”
The International Biometrics and Identification Association (IBIA) raised some red flags about the concept in a recent report. According to the organization, facial recognition applications “must be deployed with utmost sensitivity to the privacy of the consumer and the general public.” It also calls for self-regulatory measures for the industry.
Hirsch told us that it takes privacy very seriously and is trying to change the perception that facial recognition is directly related to surveillance. Face.com, along with Google, Facebook, and other companies, recently presented their work to the FTC to show that they care about user privacy.
For Face.com, specifically, the API is restrictive. There is a limit to the number of images that are processed, and the recognition is limited to only the people you know. In other words, a person can’t simply point a camera to anyone on the street and see who they are.
“We’re looking for value-added services – stuff that makes people feel good about the service, not bad,” said Hirsch.
He went on to say that Face.com already enforces self-regulation since it is focused on the end user experience. He also said that it would “make sense” to have a industry standard to not only ensure that users are protected, but to also change the negative perception that is often equated with facial recognition.
Has your opinion of facial recognition changed? Why or why not? We’d love to hear your thoughts.

Siri: A Breakthrough for Mobile Commerce


How Siri Will Revolutionize the Future of Personal Shopping



For many Apple aficionados, the October 2011 release of the iPhone 4S failed to impress – at least initially. Although Apple touted the 4S as the “most amazing iPhone yet,” the device looked identical to the iPhone 4 and lacked anticipated features like a button-free interface and larger screen size.
The passing of Apple founder Steve Jobsduring the premiere of the 4S consumed the oxygen surrounding the brand and distracted attention away from the features of the latest incarnation in the iPhone line; this, despite the fact that consumers were purchasing the device at a record rate.
But once the dust settled, it became apparent that the iPhone 4S was more than a mediocre upgrade, largely due to the inclusion of a potential game-changer in the mobile milieu: Siri, Apple’s version of a personal digital assistant.
Siri: A Breakthrough for Mobile CommerceUnlike typical, incremental developments in human-machine interfaces, Siri may prove to be the most important advancement in consumer computing since the mouse gave users the ability to perform point-and-click navigation.
And for retailers, it’s possible that Siri represents the first step down a path that will revolutionize the way consumers use their mobile device to shop.
Implications of Siri for Consumers
Even though it is available only in Beta on iPhone 4S, it’s no exaggeration to say that Siri may be the killer app mobile commerce evangelists have been waiting for.
From a technical angle, Siri is essentially a two-way, voice-recognition application. Siri users can speak a command and receive a verbal response from their device. That feature alone is not all that impressive, as voice recognition is already an entrenched feature in many mobile platforms and other products.
But here’s what makes Siri different: unlike other voice-recognition applications, Siri has the ability to access and transact with other applications and sources of information. By leveraging a broad range of user-specific information, Siri can act on a user’s behalf.
So for mobile users, Siri really does play the role of a personalized digital assistant, a virtual partner with unfettered access to the user’s profile settings, selected accounts and other personal data sources.
Although Siri’s abilities are presently restricted to voice-based calendaring, texting, searching and e-mailing, it’s all but guaranteed that future versions will have the capability to access to other application programming interfaces (APIs), transforming the way consumers shop.
Let’s say you’re on your way to the office and you suddenly remember it’s your wife’s birthday, a detail you failed to recall before you left the house. Instead of waiting until you get to the office, you just tell Siri to contact 1-800-Flowers.com. After asking what you would like and describing your options, Siri will ask you to authorize the purchase and then have the vendor deliver your order to your wife’s office by using the address contained in your contact list.
Or suppose you’re in the mood for sushi on your way home from work. With a few, simple voice commands, Siri will identify the closest sushi joint, confirm your menu choices and pay for the order using your credit card account information. If the sushi bar delivers, your order could be waiting for you by the time pull in your driveway.
What makes Siri groundbreaking as a new customer touch point for retailers is how it removes friction form the shopping experience and truly enables consumer to shop from anywhere, anytime. In other words, Siri combines your personal objectives with your personal information to perform the legwork that is normally involved with a transaction.
Preparing for Siri Equipped Consumers
As Siri (and similar applications) gradually make their way into the hands of consumers, there are several capabilities retailers should have in place to prepare for an increasingly complex multichannel retailing environment.
• Product Content Management. It’s expected that conversion paths, specifically low-click conversion paths, will be an important factor in determining brand success with Siri. Since Siri users will be conditioned to expect fast product identification and buying experiences, brands should implement a product content management platform that can seamlessly search the brand’s database for the product a customer is interested in purchasing.
• Virtual Payment Options. As a seamless transaction tool, Siri requires access to virtual payment options. Although Siri creates additional pressure for the development of virtual wallet solutions, interim solutions like secure and encrypted customer accounts are essential for making the brand more attractive for Siri purchases and delivering a streamlined mobile buying experience.
• Inventory Visibility. Siri’s functionality is rooted in mobile search capabilities. Brands with higher SERP rankings will inevitably fare better than those who have failed to invest time and energy in non-branded SEO. However, the localization aspect of Siri (e.g. “find the closest pizza place”) means that brands will also need to focus on optimizing search for geolocational inventory, i.e. your physical inventory will need to be visible in order for Siri to determine whether you have the user’s brands in stock and ready to go out the door.
• Order Management. There’s potential that Siri could ultimately become the universal customer service representative for smartphone users. Besides accessing product availability across channels, Siri will also be able to update an order placed through the retailer or even check its shipping status. Implementing an order management program is a pre-requisite and also the bedrock of any multichannel retailing strategy.
The full shape and scope of Siri’s impact on retail will emerge over time. However, brands that neglect to lay the groundwork for Siri and other virtual assistant technologies may find themselves lagging behind in a retail landscape where brands are expected to offer an innovative shopping experience.
In particular, it’s essential for retailers to consider the frictionless transaction benefits Siri delivers to mobile users. By thoroughly evaluating the implications of a seamless mobile transaction environment and orienting mobile channel development in that direction, retailers can begin the process of creating an intelligent response to one of the most intelligent mobile tools consumers have at their disposal.

About Steven Kramer
Steven Kramer is the President of North America at hybris, a multichannel commerce software vendor. In his role, Steven is responsible for running business in the Americas. He’s recognized globally for receiving the Sam Steinberg Award for Young Entrepreneur of the Year, which recognizes talented and creative business leaders driving success in innovative new businesses and in growing established leaders within the community.